She spit out some horrible words to a tow company worker and insulted the worker’s education and appearance. She pulled the “I’m on TV, I’m better than you, I’m beautiful, my life is better than yours, you suck at life.”
It’s the classic mean, popular girl rant on someone the mean popular girl deems as less important.
What she did was wrong. But now, let’s ask ourselves how could she have mitigated the outrage that ensued (one part turning her into a hated household name and role model for what not to do in life as well as being suspended from her job.)
I’m in no way supporting her words or what she did, but we all can learn something valuable from her response. We can learn from what people do right and what people do wrong. The key is to always learn no matter what in our lives.
Here’s why this is a better and more genuine way to respond.
The next time you find yourself in hot water, use the above 7 points to make a meaningful apology. Listen to my podcast The Art of Likability if you would like to find other useful and action-oriented ways to increase your likability and build deeper relationships with people. Being likable is important for anyone who wants a better professional and personal life.
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